Government to Business

Podcast episode 10: US Federal Reform and digital capability development

September 21, 2018

After looking last episode at the US Federal Government's Reform Plan and its changes to digital Government to Business service delivery, this week Gavin looks at the broader digital capability improvements proposed.

From a research institute sounding like its sprung out of a super hero comic, to the gritty facts of evidence based decision making and customer-centric digital front doors, the online channel has so much to gain and capitalize on in this reform plan. And that can only benefit Government to Business services in the United States.

But like last week, its not just US Federal government agencies that get something out of this reform plan. American states, municipalities and governments outside the US can all benefit from the strategic leadership and direction being set that you can learn and benefit from.

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